2024 Activity Tracker

The Activity Plan and Budget outlines APNIC’s planned activities in 2024, structured under four pillars (Registry, Development, Engagement, Capability), two ‘Value Streams’, two ‘Enablers’, and 10 ‘Most Important Goals’.

Last updated: 26/03/25

Progress against success measures

Completed
At least 90% complete
Less than 90% complete

Registry

R1. Registry Services

Activity Target Progress % Results Confidence
R1.1. Resource registration and transfers 1. Achieve and maintain an average satisfaction score of at least 85% for resource delegation and transfers. 100 98% (51/52) satisfied
2. 100% of tickets receiving ‘poor’ ratings are investigated for policy and procedure compliance. 100 No ‘poor’ ratings
R1.2. Member Services 1. Maintain Helpdesk SLA of two business day response to enquiries (>99.90%). 100 99.99%
2. Maintain service satisfaction ratings of at least 93% ‘excellent and above average’ feedback. 100 95.5%
3. Establish ticket response time baseline measurement by end of Q2. 100 Complete
4. Increase total number of Members by 370. 61 226 net new Members
R1.3. Member Experience 1. 100% of feedback items are assessed and action upon. 100 100%
2. Increase total user research to at least 400 engagements. 100 462 engagements
3. Face-to-face user research events are held at least once in each sub-region. 100 Complete
4. Achieve total APNIC Survey response of at least 1,500 completions. 100 1,173 responses
R1.4. Policy Development 1. Achieve policy SIG Chair Support satisfaction of at least 85%. 100 85%
2. Publish a policy proposal impact analysis before each Open Policy Meeting (OPM). 100 2 published
3. Meet 100% of policy implementation timelines. 100 Completed

R2. Products and Infrastructure

Activity Target Progress % Results Confidence
R2.1. Registry Products 1. Active participation in IETF standardization work as it relates to RPKI, and RDAP services. 100 2 published, 5 in draft
2. Achieve a 100% resolution rate for Registry Products, as per APNIC Product Roadmap. 25 3/12 resolved
R2.2. Membership Products 1. Achieve average satisfaction of at least 80% for MyAPNIC. 100 84%
2. Achieve a 100% resolution rate for Membership Products, APNIC Product Roadmap. 76 13/17
R2.3. Information Products 1. Achieve at least 20% increase in the number of DASH alert subscribers from 2023 (from 174 to 209). 100 528 (203% increase)
2. Achieve a 100% resolution rate for Information Products, as per APNIC Product Roadmap. 90 9/10 resolved
R2.4. Infrastructure Services 1. Complete regular data centre failover and backup recovery tests. 100 Completed
2. Maintain availability of at least 99.99% for critical APNIC services and at least 99.95% for less-critical services. 100 99.99% (critical services), 99.99% (less critical services)
3. Respond to all critical incidents within 20 minutes. 100 No critical incidents
4. Migrate all services using end-of-life OS by Q4 2024. 71 In progress
5. Implement product pipeline code scanning by Q4 2024. 100 Completed
6. Migrate all SaaS resources to Infrastructure-as-code management by Q4 2024. 100 Completed

Development

D1. APNIC Academy

Activity Target Progress % Results Confidence
D1.1. Training content and curriculum 1. Achieve at least 12,000 hours of usage in self-paced online courses and virtual labs in 2024. 100 43,625 hours
2. Achieve average satisfaction of at least 80% on training content. 100 98.42%
D1.2. Academy Platform 1. Maintain Academy platform availability of at least 99.95%. 100 100%
2. Achieve a total of 38,000 registered users on the Academy platform in 2024. 100 45,245 users
3. Achieve a 100% resolution rate for Academy Products, as per APNIC Product Roadmap 100 Completed
D1.3. Training events 1. Conduct at least 1,200 hours of instructor-led training. 100 2,352 hours
2. Conduct at least four workshops/tutorials for each core topic. 100 Completed
3. Achieve average training satisfaction of 80% on instructor-led training delivery. 100 98.2%
4. Maintain a cohort of 30 Volunteer CTs and 10 Retained CTs. 90

35 VCTs,9 RCTs

D2. Technical and Security Community Support

Activity Target Progress % Results Confidence
D2.1. Technical Engagements 1. Support at least 35 technical and security community events. 100 68 events
2. Support at least two new/revived community events (opportunity permitting). 100  2 events
D2.2. Technical assistance and Internet infrastructure support 1. Support at least two IXPs to deploy ROV. 50 1/2 deployed ROV
2. Overall satisfaction rating of at least 80% for technical assistance. 100 100%
D2.3. M-Root deployment 1. Complete at least eight M-Root server deployments commenced before 2024. 88 7/8
2. Identify and prepare at least eight additional M-Root server sites. 75 6/8
D2.4. Community Honeynet and Security Threat Sharing Platform 1. Increase the number of honeypot sensors to 400 from 200 (+100% on 2023). 100 400 sensors
  2. Organize quarterly honey and threat sharing community events. 100 4 events

D3. APNIC Labs

Activity Target Progress % Results Confidence
D3.1. Research and analysis 1. Publish at least 20 articles or reports on resource outcomes. 100 32 articles
2. Present at least 15 research presentations, including at least two at APNIC conferences. 100 30 presentations
3. Discuss research on 12 podcasts. 100 12 podcasts
4. Undertake at least three significant cooperative research activities. 100 3 research collaborations

Engagement

E1. Relationship Coordination

Activity Target Progress % Results Confidence
E1.1. Outreach Coordination 1. Achieve 350 engagements with at least 30% remote engagements. 100 512 engagements 37% remote
2. Achieve 1,000 unique contact in touchpoints. 100 1,108 contacts
3. Achieve at least 100 touchpoints with unique senior non-technical decision maker contacts. 100 297 touchpoints

E2. Online Communication

Activity Target Progress % Results Confidence
E2.1. Blog and Podcast 1. Achieve average of at least 85,000 blog views per month. 100 103,438 views
2. Maintain blog Guest Post ratio between 50 and 65%. 100 51%
3. Achieve at least 19,000 podcast listens. 76 16,346 listens
4. Achieve a blog satisfaction rating of at least 80% in the 2024 APNIC Survey. 100 98%
5. Achieve a podcast satisfaction rating of at least 80% in the 2024 APNIC Survey. 100 98%
E2.2. Online Community 1. Attract at least 1,000 new registered users of Orbit. 75 757 new users
2. Achieve at least 500 posts from the Orbit web interface. 100 507 posts
3. Achieve at least 1,500 new posts to the Orbit platform overall. 90 1,343 posts

E3. Stakeholder Cooperation

Activity Target Progress % Results Confidence
E3.1. Government relations 1. Complete at least four capacity-building partnerships with governments and intergovernmental agencies. 100 4 completed
2. Hold at least two roundtables with senior non-technical decision makers, including government representatives. 100 2 roundtables
3. Complete at least three capacity building partnerships with public safety agencies in the region. 100 4 completed
E3.2. Internet governance 1. Submit at least two workshop proposals at both the APrIGF 2024 and IGF 2024. 100 8 proposals
2. Participate and/or sponsor at least five national or sub-regional Internet governance activities. 100 5 activities
3. Participate and/or sponsor at least two schools of Internet governance or academies such as APIGA. 100 3 SIGs
E3.3. Internet organization cooperation 1. Implement APNIC’s commitments under the NRO strategic plan. 100 Commitment met
2. Participate in all NRO EC and I-star coordination meetings. 100 Completed
3. Participate in all RIR Open Policy Meetings (face-to-face or remotely). 88 6/7 OPMs

E4. Community Participation

Activity Target Progress % Results Confidence
E4.1. APNIC conferences 1. Achieve a total attendance of at least 1,200 (face-to-face and online) across two conferences. 100 1,343 attendees
2. Achieve a Net Promoter Score of at least 50 at each conference. 100 NPS 60 and 63
3. Achieve APNIC conference/event satisfaction of at least 85% in the 2024 APNIC Survey. 100 95%
E4.2. Diversity and participation 1. Attract at least 500 newcomers and at least 500 SIG participants (in person and online) across two conferences. 100 541 newcomers
547 SIG participants
2. Achieve at least 50% female and 20% youth participation in 2024 Fellowships. 100 50% female
21% youth
3. Achieve a fellowship graduation rate of at least 80%. 100 92%
4. Achieve a fellowship program Net Promoter Score of at least 80. 100 100
5. Achieve elected leaders support satisfaction of at least 85%. 100 92%

Capability

C1. Business Systems

Activity Target Progress % Results Confidence
C1.1. Enterprise IT and Internal Security 1. Achieve a successful ISO 27001 surveillance audit. 100 Audit passed
2. Mitigate all critical vulnerability reports within seven days and resolve within 30 days. 100 None received
C1.2. Business intelligence 1. Metrics related to data accuracy, completeness, and consistency established by Q2. 100 Completed
2. Data vault v2.0 methodology fully deployed by Q4. 100 Completed

C2. Finance and Business Services

Activity Target Progress % Results Confidence
C2.1. Financial services 1. Achieve a successful audit of APNIC’s annual financial accounts. 100 Completed
2. Provide the APNIC EC with accurate financial reporting each quarter (including key compliance activities). 100 Complete
3. Annual expenses growth will not exceed 4%. 100 1.5%
C2.2. Facilities and business services 1. No preventable incidents or injuries (physical or psychological) occur under APNIC’s duty of care. 100 2 minor incidents
2. Meet or exceed Glint global benchmark for Inclusiveness (77%). 100 84%

C3. Employee Experience

Activity Target Progress % Results Confidence
C3.1. Organizational development 1. Meet or exceed LinkedIn Glint global benchmark for Employee Engagement (75%). 100 85%
2. Employee turnover is within or below the Human Capital Index global benchmark of 5-15%. 100 5.6%
3. Meet or exceed LinkedIn Glint global benchmark of 5-15%. 100 88%
4. Meet or exceed LinkedIn Glint global benchmark for Culture (73%). 100 79%
C3.2. People operations 1. Meet or exceed LinkedIn Glint global benchmark for Rewards (63%). 100 75%
2. Meet or exceed LinkedIn Glint global benchmark for Satisfaction with Role (78%). 100 84%
3. 100% of HR Services are reviewed annually. 100 Completed

C4. Governance

Activity Target Progress % Results Confidence
C4.1. Legal and Corporate Governance 1. Publish all required reports at APNIC Member Meetings. 100 Completed
2. Publish EC minutes within two months of each EC meeting. 100 Completed
3. Achieve a satisfaction rating of at least 85% from a survey of EC members. 100 90%
C4.2. Quality and Risk Management 1. Complete quarterly risk review with APNIC leadership and EC. 100 Complete
2. Achieve a successful ISO 9001 surveillance audit. 100 Completed
3. Implement a new Risk Management System by Q4. 100 Deferred to 2025